Terms & Conditions of service

These terms & conditions constitute an agreement of terms of business between 'Dent-Xpress' and any person, party or company which participates in, enters into or by any other means seeks or acquires any of the products or services offered by 'Dent-Xpress'.

Seeking to or acquiring any product or services as offered by 'Dent-Xpress' implies that the party, company or representative of a company has both read and agrees with the terms and conditions as laid out in this web page.

Nothing in these terms & conditions shall effect statutory rights as laid out within the laws of England.

All and any disputes of these terms and conditions will only be adjudicated within the bounds of the laws of England.

Access to these terms & conditions is made available from every page within the 'Dent-Xpress' website. It is therefore assumed that every visitor to these websites has read, understands and agrees to these terms & conditions. Ignorance of or failure to read these terms & conditions will not be considered as a reasonable excuse for failing to comply with that which is laid out within these terms & condition.

1. When you make an appointment for a Dent-Xpress technician to do work or make an assessment of work required on your vehicle. It is an agreement to meet the technician at the agreed time at the appointed location. If you fail to meet the agreed appointment and after a reasonable time of waiting that shall not exceed thirty minutes, you have not contacted the technician or Dent-Xpress prior to the agreed appointment time. Then you will be liable to a fixed administration charge of £25.00 (twenty five pounds) to cover both the cost of the technician traveling to the agreed location and his loss of working time.
2. Any quotation or assesment provided by a Dent-Xpress technician is liable to change upon the technician discovering further damage or additional work is required during the attempted repair. In such situation the technician will not continue with agreed work until such time as you the customer agrees with any revision of cost indicated by the technician.
3. On completion of work carried out by the Dent-Xpress technician, you the customer MUST check that all work carried out by the technician has been completed to your satisfaction.
4. Any claim for damage, refund or failure to carry out a repair to your satisfaction must be made within 7 days of the completion of that work.
5. Dent-Xpress will not liable for any failing in third party products used in any repair.
6. Payment of the agreed repair cost is payable on completion of the repair. Payments will only be accepted in cash or by cheque when supported by a valid cheque guarantee card.

Data Protection Policy

When you contact us here at Dent-Xpress often personal information is recorded, normally in the form of your e-mail address, contact telephone number and sometimes your address. Because of this we are bound by the 'Data Protection Act 1998' and as such we must make provision to make sure that all such information is kept safe and only used for its intended purpose.

In accordance with the 'Data Protection Act 1998' This is our data protection policy.

1. We will take all reasonable precautions to ensure that your personal information is kept safe.
2. Any personal information recorded will be used only for the purpose of any business between yourself & Dent-Xpress.
3. We will not sell or give your details to any third party.
4. You can request a copy of all personal details held by Dent-Xpress relating to you and we will supply such for a small admin fee (£10 maximum).

If you have any questions relating to the above then please use our 'Contact Us' facility.

Thank You Dent-Xpress Staff

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